I filed a complaint here...

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Filed on : May 12 2012

Filed by :
Previouse Resident

Filed against :
Communities at Middle Branch Manor
2868 Potee St
Brooklyn MD 21225-1285

Complaint Description:
I called Terry Hagan Feb 5th, 2012 to request that my mice avenues be sealed in my utility closet, this was a request he had given me before so I thought nothing of it when I called. Terry told me that he was not going to cover my holes and that this wasn't his job. I reminded him and his office he did this before, Terry refused to help me saying again, this wasn't his job. He forced me and my children to continue to live with mice of whom ate half a loaf of bread, defecated on my bed, chairs, sofa, dishes, dinning rm table, stove..they chewed holes in my love seat and ottaman, my play pen and $200 worth of children's clothes. My life was a nightmare and now, I had the property manager making it even worst when all I asked was that he close mice holes. He made me and my children continue to live in a health risk environment. He did manage to send exterminators but he and everyone at Middle Branch knew that these people never took care of anyones mice problems, and sending them anyways was just insult to injury, in the end I was forced to move that Feb when he refused to help us. I was planning on signing a new lease and was not prepared to have to move so soon and even sooner than my old lease was up. Terry and Maryland Management are not doing enough to provide basic customer service and health risk free environments.

Your Desired Resolution:
Im working on seeking a settlemnt

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I spilled the beans....

I finally told counsil member Reisners office about the possible lie, I did so regretfully...

wow, thank you for all your help...living at that place was the worst year of my life.....I am almost embarrassed to tell you that I think he may have lied, I was hoping that what he said was true just because I care deeply about my old neighbors and more unsuspecting families like myself particularly those that have small children as I have, anyways I called his office and nobody knew anything of a new exterminator company now or in the future, I also called Maryland Management of whom Im sure had to know something about this infomation and they knew nothing either, but at the end of the day you acted and for that I'll never forget, thank you so much, I'll continue to fight for other families

this was their reply:


Dear Ms. :
We have requested that Housing Dept. follow up to be sure the extermination occurs.



Good enough for now, but the fight will continue, even if I have to sit outside of the rental office with a huge sign, I am determined that this place will tell the truth to unsuspecting families

Can you imagine?

                                             my daughters onesie

my shirt

Pulled these clothes out of my dirty hamper to wash and found these holes... I knew it was the mice but was a little confused they would eat clothes! I did a little research and talked to a exterminator and found out they do this sometimes, but not sure why...., for some reason they loved chewing holes through my daughters clothes especially, this could've been the mouse that was pregnant and trying to make a comfortable nest for her babies, this particular mouse made a burrow in my kitchen under the cabinets, I heard her as she chewed all night...I'd run in there and turn the lights on but I'd see nothing and as soon as I'd walk away the chewing continued...

I found them eventually and set sticky traps right in front of my bottom corner cabinet, one by one I killed one mouse per a day for seven days....she ended up having her babies of course because most of the mice were not even as big as my pinky finger......I would say gross but this was my life, up close and personal with mice every day....and to think I'd never seen a mouse in my life until now...

I know his name

Terry Hagan. His office staff refused to tell me his last name when I asked a few months ago. So I received a reply from council member Reisner's office:

I went to the cherry hill apts. And spoke to the property manager mr. Terry hagan he informed me that he was awear of the rodent problem at some of the properties he is at this time working with a new exterminating co. who are going to exterminate the entire complex and also seal all the holes in the property while doing the extermination they hope that this should solve the problem  mr. Terry did inform me that he is working hard on the situation and hope for a positive outcome will keep you posted of any new development

When I read this email I was embarrassed, I knew it was a lie......I knew he didn't care enough of the residents to change the exterminator to a new company, and I wondered if he evan had the right to do this by himself and without the consent of the management company....so I called his office and spoke to one of the people at the front desk, they knew nothing of a new exterminator company or of any future exterminator company....I called Maryland Management who again knew nothing of a new exterminator company but told me she would call Terry and ask him, she called and said they told her he was out sick today, so before I write Mr Reisner's office again I'll wait to see what Terry has to say for himself, if he lied..then honestly he should be fired..........to lie to a senior inspector of which was sent by the council member of the 10th district should not be taken lightly.....

so speaking to Maryland Management this evening I was shocked at such great customer service I have rarely recieved from them before so I gave her a email in response to the one above in which I forwarded to her:

"Beth if you could read the whole thread just to update you, .....I've sent you the pictures that were on my camera phone showing the damages the mice have done to a few pieces of clothing I also have other pictures on my actual camera that I'll mail you if need be,    I just want to state for the record again to you I had to move out because property manager Terry refused to cover any of my mice holes, and now he's told the inspector that he has a new extermination company and that he's working as hard as he can, I never experienced this hard work except I experienced disrespect and not a ounce of customer service. It is extremely unprofessional to lie to the inspector and unethical, hopefully he didn't lie to them and that there really is a new extermination company, if he is truly trying to make a difference with this matter then that would be a great way to start, I'd love to move back that place was my home, I was literally forced out...anyways I'll wait to reply to Mr Reisner's office until I hear from you further.....please see more awful pictures at middlebranchmanor.blogspot.com"

 

 

Silence is not an option

I put a post on Maryland Managements Facebook page in which it was promptly taken off today, I will not stay quiet, I will let everyone thinking about living in a apartment under this management company know that they do not care about their customers, and should they live there they WILL NOT be listened to, so sad but true.

Good news

I emailed our 10th district council member Edward Reisner's office about this property and he wrote this to me:

Dear Ms. 

Your email has been received.  We will have this problem investigated.  Thank you for bringing this to our attention.

Letter to Maryland Management

I wrote this letter to Maryland Management and did not get a response

 

 

 

 

2210 Round Rd

Baltimore, MD 21225   

February 29, 2012

Complaint notice

Middle Branch Manor  

Maryland Management

2613 Cabover Drive

Hanover, MD 21076

Dear Maryland Management:

I have been at Middle Branch for almost a year and I have to say I really loved my apartment, the space was wonderful and I enjoyed my updated kitchen, the office staff was always courteous and nice, I would love to re-new my lease the only problem is the mice and lack of customer service from the property manager. I’ve had problems with mice the moment I moved in my apartment, when contacting property manager Terry, I found that he was very rude and even sarcastic with me over the phone relating to my mice problem. I have received more customer service from CVS pharmacy then I have ever received from Terry at Middle Branch Manor. I recently complained of mice a few weeks ago in which he assured me that he will not send ANY maintenance men out to cover any of my mice holes, even though he had given me this service before. The exterminators have been to my apartment ever since to “treat” my apartment for mice, in doing so they repeatedly keep missing a mouse hole plain as day right in front of them. As a result of my mice holes not being covered in a timely manner I have contacted the city housing inspector to come do an inspection in which I will show them the mouse hole and hopefully Middle Branch Manor will be sanctioned as management should never refuse to cover any mice holes present. As of right now I am meeting with other tenants to discuss Terry and other awful living conditions and what should be done further, as well as finding out who the owner is of this property. After speaking with Terry and getting a refusal to cover any mice holes I had to vacate my apartment for the month of February 2012  for fear of my children’s health and safety; particularly my daughter who crawls around on the carpet. The mice have done everything from tear up my brand new couch to chewing holes in my children’s clothes, to eating almost half a loaf of bread in my kitchen, defecating on my baby bottles and eating snacks out of my children’s baby bag. This apartment threatened mine and my children’s health as well as violate peaceful enjoyment. I will do whatever I can to make sure other prospect tenants know what to expect out of Terry and the un-imaginable living conditions.

Sincerely,

Apparently their favorite spot...

My box spring, not sure how they got in there being that my mattress was on top, oh and may I add this was the head of the bed, little did I know they were that close to my face.....

Imagine sleeping on mouse droppings, me and my kids did on accident one day, I woke up the next day when there was plenty of sun light and what do you know? our pj's were covered in mouse droppings

Think about it....

Hello, this blog was made to urge future residents at Middle Branch Manor located in South Baltimore, MD to please take a second to read my blog & listen to my story before moving here.

I as well as my two small children were moved into a mouse infested apartment on 2210 Round Rd. Mine and my children's clothes were ruined, the mice chewed holes through them. My bed constantly had mouse droppings all over, and in one occasion we slept ontop of droppings by accident. I've had to throw away clothes, sheets, dishes, my box spring, my couch, food ALL of which were destroyed by mice . I have killed 13 mice and when I left there were 2 new ones.

Property manager Terry has refused to cover any of the mice avenues. He told me it wasn't his job anymore. I have only asked him twice. I spoke to Maryland Management in which they told me to talk it over with him....that's fine but I haven't been able to have one decent conversation with him. I promise if you move here you won't be treated any better and you will find that you will receive more customer service from Burger King.

I can't forget about this place and how miserable it was to live there, I was lucky enough to be able to leave these unhealthy living conditions and I hope with this blog there will be change one day in management and customer service.

Feel free to stand with me by signing my petition:

http://www.change.org/petitions/maryland-management-stop-the-infestation-of-mice-now