Letter to Maryland Management

I wrote this letter to Maryland Management and did not get a response

 

 

 

 

2210 Round Rd

Baltimore, MD 21225   

February 29, 2012

Complaint notice

Middle Branch Manor  

Maryland Management

2613 Cabover Drive

Hanover, MD 21076

Dear Maryland Management:

I have been at Middle Branch for almost a year and I have to say I really loved my apartment, the space was wonderful and I enjoyed my updated kitchen, the office staff was always courteous and nice, I would love to re-new my lease the only problem is the mice and lack of customer service from the property manager. I’ve had problems with mice the moment I moved in my apartment, when contacting property manager Terry, I found that he was very rude and even sarcastic with me over the phone relating to my mice problem. I have received more customer service from CVS pharmacy then I have ever received from Terry at Middle Branch Manor. I recently complained of mice a few weeks ago in which he assured me that he will not send ANY maintenance men out to cover any of my mice holes, even though he had given me this service before. The exterminators have been to my apartment ever since to “treat” my apartment for mice, in doing so they repeatedly keep missing a mouse hole plain as day right in front of them. As a result of my mice holes not being covered in a timely manner I have contacted the city housing inspector to come do an inspection in which I will show them the mouse hole and hopefully Middle Branch Manor will be sanctioned as management should never refuse to cover any mice holes present. As of right now I am meeting with other tenants to discuss Terry and other awful living conditions and what should be done further, as well as finding out who the owner is of this property. After speaking with Terry and getting a refusal to cover any mice holes I had to vacate my apartment for the month of February 2012  for fear of my children’s health and safety; particularly my daughter who crawls around on the carpet. The mice have done everything from tear up my brand new couch to chewing holes in my children’s clothes, to eating almost half a loaf of bread in my kitchen, defecating on my baby bottles and eating snacks out of my children’s baby bag. This apartment threatened mine and my children’s health as well as violate peaceful enjoyment. I will do whatever I can to make sure other prospect tenants know what to expect out of Terry and the un-imaginable living conditions.

Sincerely,